Frequently Asked Questions
Everything you need to know about your Pit Boss Grills experience, from shipping to maintenance.
How long does shipping take for a new grill?
Orders are typically processed within 1-2 business days. Standard shipping for large grills usually takes 5-7 business days depending on your location within the continental United States.
What is the warranty policy on Pit Boss products?
We offer a best-in-class 5-year warranty on our pellet grills, covering defects in materials and workmanship. Accessories and soft goods typically carry a 90-day warranty.
Can I return my grill if I change my mind?
Yes, we accept returns on unused items in their original packaging within 30 days of purchase. Please note that return shipping fees for large freight items like grills are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm for qualifying purchases.
Do I need to season my grill before the first use?
Yes, we highly recommend 'burn-off' or seasoning your grill before your first cook. This process removes any manufacturing oils and helps protect the internal components of your Pit Boss.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.